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Refund policy


Our Commitment to You

At Trendcorz, we want you to love your purchase. If you're not completely satisfied, we're here to help with returns, exchanges, and refunds according to the terms below.

Return Window & Eligibility

Return Timeframe: 30 days from delivery date

  • Return requests must be initiated within 30 days of confirmed delivery
  • Items must be returned within 45 days of delivery date
  • Late returns may be subject to restocking fees or refusal

Eligible Returns: ✅ Defective or damaged items
✅ Items significantly different from description
✅ Wrong item sent
✅ Unworn items with original tags attached
✅ Items in original packaging

Non-Returnable Items: ❌ Items worn, washed, or altered
❌ Items without original tags or packaging
❌ Undergarments, swimwear, and intimate apparel (hygiene reasons)
❌ Personalized or custom items
❌ Items damaged by misuse                                                                                       ❌Items returned after 45-day deadline

Return Process

Step 1: Contact Us

  • Email: trendcorz@trendcorz.com with your order number
  • Include photos of defective/incorrect items
  • Response within 24-48 hours with return authorization

Step 2: Return Authorization

  • Receive Return Merchandise Authorization (RMA) number
  • Print provided return label (if applicable)
  • Package item securely with RMA number visible

Step 3: Ship Your Return

  • Defective/Wrong Items: We provide prepaid return label
  • Change of Mind: Customer pays return shipping ($6.99-$12.99)
  • International Returns: Customer responsible for return shipping costs

Return Address: [Provided with RMA - do not send without authorization]

Refund Information

Refund Methods

  • Original Payment Method: 5-10 business days after we receive your return
  • Store Credit: Instant credit upon return processing (optional)
  • Exchange: Subject to availability and price differences

Processing Timeline

  1. Return Received: 2-3 business days for inspection
  2. Refund Issued: 1-2 business days after approval
  3. Bank Processing: 5-10 business days (varies by bank)

Exchanges

Available Exchanges

  • Size exchanges: Subject to availability
  • Color exchanges: Subject to availability
  • Different item: Price difference applies

Exchange Process

  1. Request exchange when initiating return
  2. Return original item using provided RMA
  3. New item ships after return is processed
  4. Pay/receive credit for price differences

Exchange Shipping:

  • Defective Items: Free shipping both ways
  • Preference Changes: Customer pays return shipping, we cover new shipment

Special Circumstances

Damaged or Defective Items

  • Report within 48 hours of delivery for fastest resolution
  • Include photos of damage/defect with return request
  • Expedited replacement or full refund provided
  • No return shipping charges

Wrong Item Received

  • We cover all costs for our shipping errors
  • Expedited replacement sent immediately
  • Keep incorrect item until replacement ships (when possible)

International Returns

  • Customer responsible for return shipping costs
  • Customs duties/taxes are non-refundable
  • Items must clear customs for refund processing
  • May take 2-4 weeks for international return processing

Important Notice

Please Note: As a retailer working with multiple suppliers:

  • Some returns may ship to different addresses (provided with RMA)
  • Return processing may take longer during peak seasons
  • Original packaging helps ensure faster processing
  • Supplier-direct returns may have different timelines

Restocking & Processing Fees

When Fees Apply

  • Late Returns: 15% restocking fee for returns after 45 days
  • Missing Components: 25% fee for missing tags, packaging, or accessories
  • Damaged Returns: Up to 50% fee for items damaged by customer
  • Return Shipping: $6.99-$12.99 when customer is responsible

No Fees

  • Defective or incorrect items
  • Returns within standard timeframe and condition
  • Manufacturing defects or shipping damage

Contact & Support

Return Questions

Email: trendcorz@trendcorz.com
Response Time: 24-48 hours
Live Chat: Monday-Friday, 9 AM-6 PM EST

Order Issues

Email: trendcorz@trendcorz.com
Phone: 9143804620 (9:00 am to 5:00 pm)

Before You Return

  • Check our FAQ page for common questions
  • Ensure item meets return criteria
  • Take photos if reporting damage/defect

Policy Updates

This return policy is subject to change. Updates will be posted on this page with the effective date. Your purchase is governed by the policy in effect at the time of your order.

Last Updated: [Current Date]

Quick Reference

Situation Return Window Who Pays Shipping Refund Amount
Defective Item 30 days We pay Full + original shipping
Wrong Item 30 days We pay Full + original shipping
Change of Mind 30 days Customer pays Item cost only
Late Return 45 days max Customer pays Item cost - 15% fee

Questions? Contact trendcorz@trendcorz.com - we're here to help make returns easy!